E-Signature panel does not appear when initiating Reviews

Author: Riya Ray

Date: September 25, 2023

Audience: Everyone

Environmental details: Self-Hosted and Cloud

Problem

Users do not see the E-signature settings panel when initiating or approving reviews, despite the E-signature option being enabled on the Review Center for Approval/ Peer Reviews. 

Solution

1. Log in to Jama as the root user. 
2. Navigate to the tab System Properties --> Authentication Properties --> Basic +. IDP
3. Check the box for the option "Enable Electronic Signature".
   
4. Click Save.
5. On the Database server, check that the value of the field "propertyValue" is set to "true" by running the following command:
   
6. If the value is "false", run the below command to ensure it is updated.
   
7. Once the above changes are implemented, log out of the system and log back in to load the new settings.

Cause

It can be missed during the initial setup of the user instance or may have been requested to be turned off. Awaiting further details from POTR. 

Related Articles, Work orders, Zendesk tickets, Defects, etc. 

• Configure Multi-Mode Authentication

Additional Information/Metadata:

• Troubleshooting
• Electronic Signatures

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