E-Signature panel does not appear when initiating Reviews

Riya Ray
Riya Ray
  • Updated

Author: Riya Ray

Date: September 25, 2023

Audience: Everyone

Environmental details: Self-Hosted and Cloud

Problem/Summary:

Users do not see the E-signature settings panel when initiating reviews or approving them. This happens despite the E-signature option being enabled on the Review Center for Approval/ Peer Reviews. 

 

Solution:

  1. Log in to Jama as the root user
  2. Navigate to the tab System Properties --> Authentication Properties --> Basic +. IDP
  3. Check the box for the option "Enable Electronic Signature".
    e-signature_root.png
  4. Click Save.
  5. On the Database server, check that the value of the field "propertyValue" is set to "true" by running the following command:
    query2.png
  6. If the value is "false", run the below command to ensure it is updated.
    query3.png
  7. Once the above changes are implemented, log out of the system and log back in to load the new settings.

Cause:

It can be missed during the initial setup of the user instance or may have been requested to be turned off. Awaiting further details from POTR. 

Related Articles, Work orders, Zendesk tickets, Defects, etc. 

Additional Information/Metadata:

  • Troubleshooting
  • Electronic Signatures

Feedback: Please leave feedback in the comments below.

 

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