Resend Welcome Email or "Invite" Option Not Appearing

Published Date: February 17, 2026

Validated: Yes

Products and Versions Covered: 

• Cloud/CVC
• Self-hosted, Replicated - KOTS

Summary 

The “Invite” option in Jama Connect® is not visible for instances where user access is managed through an external identity provider, such as LDAP.

Cause:

• The Invite function in Jama Connect® performs two actions: it sends a welcome email to new users and resets their password.
• When credentials are managed externally, Jama Connect® cannot reset passwords.
• Because the password reset is part of the Invite process, the option is disabled in these cases.

Notes

• This behavior is by design to maintain the security and integrity of externally managed credentials.
• It is specific to environments using external authentication.

Resolution 

• Currently, there is no built-in way in Jama Connect® to notify users who have never logged in without also resetting their password.
• If this functionality is desired, it is recommended search for or submit it as an Ideation in the Jama Connect® Community. This allows the Product team to review the request and consider it for future enhancement.

Feedback:
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