Send Mass Email to All or Specific Users

Published Date: August 29, 2025
Validated: Yes
Audience: Everyone
Products and Versions Covered:

Jama Connect®
Cloud
Self-Hosted
Specific versions depend on the environment configuration

Summary

There are many scenarios in which an administrator or manager may need to send an email to a group of users within Jama Connect®, or even to all users with access to the tool.

Typical use cases include:

Announcing updates to the tool
Sharing new standard operating procedures (SOPs)
Sending reminders about existing processes or critical information

This article provides best practices and implementation steps for sending mass emails safely and efficiently.

Resolution

Step 1: Enable Global Comments in the Stream

Navigate to Admin > Organization > Stream.
Enable “Enable new comments in global Stream” functionality.

This allows you to send messages to user groups using @ mentions.

Step 2: Create an All-Users User Group

Navigate to Admin > User Groups.
Select “Add group”.
Add the relevant users to the group.
Save the new group.

Tip: As new users are added to Jama Connect, ensure they are added to this group to avoid manual selection each time.

Step 3: Send an Email Using the Stream

Navigate to the Stream tab.
Use @ mention to tag the All-Users group (or a smaller, specific user group).
Compose the message you want to send.
Select “Comment” to submit and send the email.

Note: This best practice assumes that email functionality is enabled for your Jama Connect instance.

Additional Resources

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