Jama Software Support
Germany and Sweden
Standard US Support Hours
7:00a-5:00p PT Monday-Friday
Standard EU Support Hours
7:00a-4:00p GMT+1 Monday-Friday
Enterprise US/EU Support Hours
Sunday 3:00p-Friday 6:00p PT
Welcome to Jama Support
Before submitting a support ticket, we recommend visiting the Jama Community. There are many how-to articles, API resources, FAQs and user-submitted questions. It is possible you will find your answer there.
If you would like to create a ticket, select Submit a Request above to create a new ticket or Check Your Existing Requests for the status of previous tickets.
Please note that tickets must be submitted by one of your organization’s Named Support Contacts.
In order to streamline the prioritization of tickets as they come in, the Support team includes a Severity field on the internal ticket form. A Support engineer will select this value once he or she has assessed the situation using the information provided in the ticket and match it with the below definitions.
|1||Jama is down or significantly reduced in a production environment|
|2||Impaired functionality of a major feature or function in a production environment|
|3||Problems with Jama running in a non-production environment, functional/general use questions and non-business impacting problems in a production environment|