Contact us by phone.
Please note that non-US phone numbers may not work with all mobile carriers, so we recommend the use of a landline to call Jama Support.

United States
Toll-free: 1-800-679-3058
Direct: 503-922-1058

United Kingdom, Germany and Sweden
Direct: +800-7000-4004

Direct: 990-800-7000-4004

Direct: +800-040-2213

Enterprise US/EMEA
Support Hours
Sunday 3:00p-Friday 6:00p PT
(On-call support available Friday 6:00p-Sunday 3:00p PT for critical issues)

Standard US Support Hours
7:00a-5:00p PT Monday-Friday

Standard EMEA Support Hours
7:00a-4:00p GMT+1 Monday-Friday

Policies & Agreements

Tickets may also be submitted via email to

Need to migrate to Jama 8?

Click here to start the process.

Before submitting a support ticket, we recommend visiting the Jama Community. There are many how-to articles, API resources, FAQs and user-submitted questions. If you're a self-hosted customer and experiencing a Sev 1, please see Troubleshooting an Outage on Jama 8.0 and Up to kickstart resolution.

If you would like to create a ticket, select Submit a Request above to create a new ticket or Check Your Existing Requests for the status of previous tickets.

Please note that tickets must be submitted by one of your organization’s Named Support Contacts.

In order to streamline the prioritization of tickets as they come in, the Support team includes a Severity field on the internal ticket form. A Support engineer will select this value once he or she has assessed the situation using the information provided in the ticket and match it with the below definitions.

Severity Definition
1 (Critical) Jama Connect or Analyze is down or significantly reduced in a production environment
2 (Medium) Impaired functionality of a major feature function, or integration in a production environment
3 (Low) Problems with Jama Connect or Analyze running in a non-production environment; functional/general use questions and non-business impacting problems in a production environment
We offer additional support programs for customers with complex instances and large user bases who are concerned about scale and efficiency across their organization. With a dedicated technical resource, additional partnership and advocacy within Jama, the Elite Support program ensures the optimal success of your deployment and overall experience.