Meet Jama Llama 🦙 AI Assistant and Explore Unified Search

Published Date: August 20, 2025

Validated: Yes

Products and Versions Covered: 

• Jama Connect® 
• Jama Connect Interchange™ 
• Jama Connect Advisor™
• Jama Connect Datatap™

IMPORTANT: Access to the REST API is limited to users with a Named Creator Jama Connect license, including endpoints in v1, labs, and SCIM. Users without a Named Creator Jama Connect license, including those with a Creator Float License, do not have access.

Summary

Quickly finding answers is essential when using Jama Software®. Customers often need to:

• Learn how to perform specific tasks or workflows

• Access step-by-step instructions from trusted resources

• Explore best practices and community discussions

• Troubleshoot issues independently

To make this easier, Jama Software® offers two powerful tools:

Jama Llama 🦙 AI Assistant – An AI-powered virtual assistant available 24/7 to provide clear, step-by-step answers.

Unified Federated Search – A single search bar that pulls results from across all Jama Software® resources, giving a complete view in one place.

All users can access these features — no Named Support Contact designation required.

Resolution

Using Jama Llama 🦙 AI Assistant

Start with Jama Llama for quick, conversational answers that guide you step-by-step.

How to use Jama Llama:

1. Go to the Jama Software Support Portal.

2. Click the Chat with AI button

3. Type your question (example: “What's new in the latest Jama Connect release?”)

4. Review the AI-generated, step-by-step guidance

5. For complex queries (example: “Create filters that find items linked two stages upstream or downstream”), click links or the +2 more Sources button to view related Knowledge Base articles or documentation

Tip: Jama Llama🦙 is available anytime, so you can get answers instantly without waiting for support hours.

Using Unified Federated Search

Use Unified Federated Search to explore multiple resources, compare documentation, or dive deeper into best practices.

How to use Unified Federated Search:

1. Use the search bar on the Support Portal

2. Enter your query (example: “create filters that can find items linked to two stages upstream or downstream”)

3. Review consolidated results from:

   • Knowledge Base

   • User Guide

   • Company Website

   • Developer Docs & REST API references

   • User Community

4. Apply filters on the left column or refine your search to quickly find the most relevant match

Tip: Unified Federated Search is ideal for getting a comprehensive view across multiple sources.

Additional Resources 

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

Feedback:
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