How to Create a Jama Software® Support Portal Account

Published Date: October 5, 2026

Validated: Yes

Audience: Everyone

Products and Versions Covered:

Jama Software®
Solutions Offerings, Training, and Technical Services

Summary

Create a Jama Software® Support Portal account to access resources available to signed-in customers and manage your interactions with Jama Software.

Some Support Portal content requires you to sign in, including customer-specific resources such as the Jama Connect® release calendar.

A Support Portal account does not automatically make you a Named Support Contact (NSC). NSCs are individuals authorized by their organization to submit and manage technical Support requests.

Resolution

Create Your Support Portal Account

Go to the Jama Software® Support Portal.
Select Sign in.
Select Sign up.
Register using your company email address.
Check your email for the verification message from Jama Software.
Follow the link in the email to verify your account and complete registration.
Return to the Support Portal and sign in with your new account.

Use the company email address associated with your organization. This allows Jama Software to associate your account with the appropriate customer organization and access.

Why You May Need a Support Portal Account

Signing in to the Support Portal allows eligible customers to access resources that are not available to anonymous visitors.

Depending on your organization's access and entitlements, signed-in resources may include:

Customer-only knowledge and resources
Jama Connect® release calendar information
Resources associated with purchased Jama Software offerings
Your Support request history, when applicable

Access to some resources may require additional product, service, or organizational entitlements.

Support Portal Accounts and Named Support Contacts

Creating a Support Portal account does not automatically authorize you to submit technical Support requests.

To submit and manage technical Support requests on behalf of your organization, you must also be designated as a Named Support Contact (NSC).

If you need technical Support access, see Manage Named Support Contacts (NSCs) for information about NSC eligibility and management.

Having Trouble Signing In or Accessing Content?

If you recently registered:

Confirm that you completed the email verification process.
Confirm that you are signing in with the same company email address you used to register.
Sign out and sign back in before attempting to access the resource again.
Try opening the Support Portal in a private or incognito browser window and sign in again. This can help identify issues caused by an existing browser session, cached data, or cookies.

If you can sign in but cannot access a specific customer resource, your account may not have the required organizational or product entitlement.

If you are an NSC but cannot submit a technical Support request, see Manage Named Support Contacts (NSCs) for additional guidance.

Additional Resources

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