How to Track When a Defect Is Fixed in Jama Connect®

Published Date: July 6, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered:

Jama Connect® All Versions
- Cloud/CVC
- Self-hosted
Jama Connect Interchange™ All Versions
JCI Module: All
- Excel Functions, Jira Cloud, Jira Data Center, MCP, ReqIF
Jama Connect Datatap™
Jama Connect Advisor™
Jama Connect MCP™

Summary

This article explains how to track a known defect after Jama Software® Support has identified it and associated it with your issue.

If Support confirms that your issue is tied to a known defect, they will typically provide a defect ID. You can then use that defect ID to monitor whether the fix has been delivered in a future release. The most useful customer-facing reference is the product release notes, where fixed defects may be listed by defect ID.

Resolution

How to Track a Defect

If you created a Support case and Support confirmed that the issue is associated with a known defect, you will be provided with the defect ID, along with any available workaround. The defect ID can be found in the support ticket's Jama Key field and can be used to track the fix in future Jama Connect® release notes once it is included in a released version.

How to Confirm a Fix Has Been Delivered

A defect is considered fixed when it appears in a released version. You can follow new releases on the Product Updates & Release Planning page:

Whenever a new release is published, the defects fixed in that release are listed at the bottom of the release notes (for example, in release 9.37, scroll down to the 'Resolved Issues' section).

If You Need a Status Update Before a Release

If the defect has not yet appeared in the release notes and you need an update:

1. Reply to your existing Support case, or open a new one if needed.
2. Include the defect ID.
3. Ask whether there has been any change in status, workaround guidance, or target release information.

Additional Resources (for all external articles)

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