How to View and Subscribe to Your Organization’s Support Tickets

Published Date: June 6, 2023

Validated: Yes

Audience: Everyone

Products and Versions Covered:

Jama Connect®
Jama Connect Interchange™
Jama Connect Advisor™
Jama Connect Datatap™

IMPORTANT: Access to the REST API is limited to users with a Named Creator Jama Connect license, including endpoints in v1, labs, and SCIM. Users without a Named Creator Jama Connect license, including those with a Creator Float License, do not have access.

Summary

You can view all support tickets for your organization and subscribe to receive updates on every ticket — including active tickets submitted by other users and previously closed requests.

Solution

Access Your Organization’s Requests

Log in to your Jama Software® Support account.
Click your profile icon in the upper-right corner of the page header.
Select Requests from the menu.
On the My Activities page, click the Organization Requests tab or link.

Note: If you don’t see the Organization Requests link, it may be because:

Your organization is not configured as a shared organization, or
Your administrator has restricted access

In this case, a Named Support Contact (NSC) can submit a support ticket to Jama Customer Support to request the correct visibility.

View All Tickets for Your Organization

The Organization Requests view displays all tickets opened by or for your organization.
If you belong to multiple organizations, use the drop-down menu (to the right of the search bar) to select the organization you want to view.

Additional Resources

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