A Simpler Jama Software Community Experience

Published Date: October 23, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered:

Jama Software® Community
Jama Software® Support Portal
Jama Connect® (Cloud v9.42 and later; Self-Hosted)

Summary

We're excited to share upcoming changes that will simplify how you find resources, learn about Jama Connect, and share product feedback with us.

Our goal is to create a simpler experience with fewer places to search and a clearer path to the resources you need.

On November 6, 2026, Community resources will move to a new home within the Jama Software Support Portal.

The Support Portal will serve as your central destination for knowledge articles, training, onboarding guidance, and other helpful resources, eliminating the need for a separate Community account or login.

Documentation and resources for the Jama Validation Kit (JVK) and Functional Safety Kit (FSK) will be available through dedicated, secure SharePoint locations. Access remains restricted to customers with the applicable purchased entitlement.

Resolution

Find Your Resources in Their New Home

Resources previously available through the Community will be accessible through the Support Portal and other designated locations.

Use the directory below to find your resources.

Resource	New Location / Access Instructions
Knowledge Base	Access support documentation and troubleshooting articles through the Jama Software Support Portal
Learning Center	Access training and enablement resources through the Learning Center.
Jama Connect 101	Jama Connect 101
Jama Connect Onboarding Guide	Onboarding Guide
Solutions by Industry	Access Solutions by Industry through the Support Portal. Sign-in is required.
Velocity Basics Training	Velocity Custom Export Development Basics.
Velocity Intermediate Training	Velocity Custom Export Development Intermediate.
Jama Connect REST API Training	Jama Connect REST API Basics.
List of Subprocessors	Available through the Jama Software Legal Site.
Licensed Resources	Jama Connect Validation Kit, Jama Connect Functional Safety Kit, and Data Exchange resources will be provided to provisioned users through secure links.
Jama Validation Kit (JVK)	Access the dedicated JVK SharePoint location. An applicable purchased entitlement and an authorized account are required. See the access instructions below.
Functional Safety Kit (FSK)	Access the dedicated FSK SharePoint location. An applicable purchased entitlement and an authorized account are required. See the access instructions below.
Ideation & Feature Requests	New product feedback options are being introduced. See the section below for details.

Access Your JVK and FSK Resources

Documentation and resources for the Jama Validation Kit (JVK) and Functional Safety Kit (FSK) will be available through dedicated SharePoint locations.

Access is restricted to customers with the applicable purchased entitlement and an authorized account. A Support Portal account alone does not grant access to these resources.

To access your purchased resources:

Open the applicable SharePoint location:
- Jama Validation Kit (JVK)
- Functional Safety Kit (FSK)
Sign in with the account authorized to access your purchased resources.
Update any saved bookmarks to point directly to the applicable SharePoint location.

Need assistance? If you do not have the required entitlement, you will receive a permissions error. If you believe you should have access or need to update your authorized users, contact your Jama Software Customer Success Manager (CSM) to review your entitlement and coordinate access.

A New Way to Share Product Feedback

We're improving how customers submit feature requests and enhancement ideas, making it easier to share suggestions directly with Jama Software's Product team.

Jama Connect Cloud-Hosted Customers

Beginning November 13, 2026, with the release of Jama Connect v9.42, Cloud-hosted customers will be able to submit product feedback directly within Jama Connect.

This new in-product experience makes it easier to share ideas and suggestions while working in the application.

Jama Connect Customer-Validated Cloud (CVC) Customers

The Give Feedback button will become available with the Summer 2027 release. Until then, CVC customers can submit feature requests and enhancement ideas through our Product Feedback webpage.

Jama Connect Self-Hosted Customers

Self-hosted customers can submit feature requests and enhancement ideas through our dedicated Product Feedback webpage.

Important Information

Jama Software no longer uses the Jama Software Community for submitting product feedback and feature requests. Customers should use the submission method outlined above based on their hosting environment.

Thank you for helping us continuously improve Jama Connect. We value your ideas and appreciate your partnership!

Get Started with the Jama Software Support Portal

We encourage you to explore the Support Portal and its available resources.

Create an account: If you do not already have a Support Portal account, follow the instructions in How to Create a Jama Software® Support Portal Account.
Sign in: Sign in to access resources available to your account. Certain resources require an applicable purchase, license, or specific access permissions.
Explore your resources: Visit the Jama Software Support Portal to access knowledge articles, training, onboarding guidance, and other available resources.

Note: A separate Community account is no longer needed. Your Support Portal account provides access to resources based on your permissions and entitlements.

Update Your Bookmarks and Saved Links Before December 11, 2026

The former Community website is no longer the destination for Jama Software resources. While the Community website currently redirects visitors to the Support Portal, this redirect will no longer function on December 11, 2026, coinciding with the Jama Connect v9.43.0 Cloud release.

After December 11, 2026, visiting community.jamasoftware.com will no longer automatically redirect you to the Support Portal.

To ensure uninterrupted access to Jama Software resources:

Update bookmarks pointing to the former Community website.
Replace saved Community URLs with the direct links to their new destinations.
Bookmark the Jama Software Support Portal and Learning Center for future reference.
Use the resource directory above to locate the appropriate replacement destination.

Please make these updates before December 11, 2026, to avoid losing access through previously saved Community links.

Additional Resources

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