How to Get Started with Jama Software® Support and Resources

Amanda Jennewein
Amanda Jennewein
  • Updated

Published Date: February 13, 2024

Validated: Yes

Audience: Everyone

Products and Versions Covered:

  • Jama Connect® version(s)
  • Jama Connect Interchange™ version(s)
  • Jama Connect Advisor™
  • Jama Connect Datatap™

IMPORTANT: Access to the REST API is limited to users with a Named Creator Jama Connect license, including endpoints in v1, labs, and SCIM. Users without a Named Creator Jama Connect license, including those with a Creator Float License, do not have access.

Summary

Welcome to Jama Software® Support!

This article helps you get started by explaining:

  • How to set up your account

  • Where to go for help

  • Which resources to use as you begin your journey with Jama Software®

You’ll learn how to:

  • Register for the Jama Software® Support Portal

  • Understand and manage Named Support Contacts (NSCs)

  • Use Jama Llama 🦙 AI Assistant and Unified Federated Search to find answers quickly

  • Navigate key documentation, training, and community resources

⚠️ Important:
The Jama Software® Support Portal and the Jama Software® User Community are separate platformsand require separate user accounts. 

Resolution

Interacting with Jama Software® Support

To interact directly with Jama Software® Support, you must:

  • Be designated as one of your company’s Named Support Contacts (NSCs)

  • Have an active Support Portal account

This ensures secure, efficient support and allows Jama to deliver the appropriate level of service for your organization.

How to Register for the Support Portal

  1. Visit the Jama Software® Support Portal.

  2. Click Sign In, then select Sign Up.

  3. Register using your company email address (for example, name@yourcompany.com).
    📧 Personal or alternate email addresses cannot be used to verify NSC status.

  4. After registering, you will receive a welcome email with a link to:

    • Verify your email address

    • Set your password

✅ Email verification is required to activate your account and access support features.

Why Registration Is Required

A verified Support Portal account allows you to:

  • Submit and manage support requests (NSCs only)

  • Track ticket status and request history

  • Access and comment on knowledge base articles

  • Manage your profile and support interactions efficiently

Search Smarter with Jama Llama 🦙

Use Jama Llama 🦙 AI Assistant and Unified Federated Search to quickly find answers. Search results are rendered from all Jama Software public URLs, including documentation, release notes, and help articles.

Training Resources

Jama Software® offers a variety of training resources to help users maximize their experience with Jama Connect®. Training is available in online and live formats, covering essential workflows, administration, and advanced functionality.

Online Training

  • Get to Know Jama Connect® – Short, focused videos covering essential functionalities.

  • Jama Connect® 101 & Administration Training – A tutorial series designed to help new users and administrators take full advantage of Jama Connect®.

Live Training

Tip: Public training sessions are offered every month — register here to reserve your spot.

Additional Resources

Jama Connect® Core Resources

Best Practices & Importing

Jama Connect Interchange™

Industry Vertical Solutions

To access these resources, register for a Community Membership and contact your Customer Success Manager. Some content requires a paid support program.

Community & Custom Reports

Developer Resources

The Jama REST API enables developers to build integrations that extend Jama's value within your toolchain.

Additional Resources 

Feedback:
We welcome your input! Please sign in to leave any comments, suggestions, or improvement ideas below.

 

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