Submit a request – Jama Software Support

To help us resolve your request as quickly as possible, please include the appropriate logs and files when submitting your ticket. For issues related to Authentication, Filters, Notifications, Performance, Relationships, Search, Test Center, or Traceability: Please generate and attach a HAR file to your ticket. For all Self-Hosted customers: Please attach a current Support Bundle generated from your environment. If the Support Bundle or other files exceed the attachment size limit, please indicate this in your ticket description and request a secure upload location. We will provide instructions for securely transferring large files.

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