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Get Started Here!

This section helps you get started with Jama Software® Support: learn how to use the Support Portal, join the User Community, manage Named Support Contacts (NSCs), and understand our support terms, maintenance policies, and hosting guidelines.

  • Support Portal Guide & Resources

    Learn how to create a Support Portal account, submit and manage requests, choose the right forms, track ticket status, understand ticket severity and SLAs, and access essential Jama resources like product guides and the user community.

  • User Community Access & Membership

    Learn how to register for the Jama Software® User Community, resolve access or permissions issues, manage your membership, and get help with login or password problems for the new community site.

  • Support Service Terms & Hosting Policies

    Find our support service terms, maintenance agreements, shared responsibility model, cloud data backup and retention policies, and Named Support Contacts (NSCs) guidelines — plus other key service policies for Jama Connect® Cloud and on-premises customers.