Author: Jonathan Rivera
Date: March 20, 2023
Audience: Everyone
Environmental details: Self-Hosted or Cloud
Summary:
Review moderators are not receiving notifications when users leave comments on items in reviews.
Expected Behavior:
Action | Will the Moderator be notified by email? |
A comment is made directly on an item the Moderator is not subscribed to | No |
A comment is made in the “Feedback” section of the review and the Moderator is not subscribed to any items | No |
A comment is made directly on an item the Moderator is subscribed to | Yes |
A comment is made in the “Feedback” section of the review and the Moderator is subscribed to one or more items | No |
Solution:
By default, much like regular comments on items, moderators will not receive emails from review comments unless they are subscribed to the items.
- Select your name in the header to open the My Profile window.
- Select the Review Center tab
- Select the options you want for review settings:
• Email me updates to items I’ve subscribed to
• Automatically subscribe to items I’ve commented on
- Click Close.
- Open the review with the items you want to subscribe.
- In the top right, select 'Subscribe' -> 'Subscribe to the items on this page'
Cause:
Moderators are not subscribed to the items in the review.
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