Published Date: June 16, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered:
- Jama Connect®
- Cloud/CVC
- Self-hosted
Summary
Unfortunately, if a computer/VM freezes or the session ends before you click Save in Jama Connect®, the unsaved changes cannot be recovered.
Resolution
Determine Whether the Work Was Saved
- Confirm the last time the user clicked Save.
- If the user did not save after making the edits, the work cannot be recovered.
If the User Thinks They Did Save
- Check for evidence of changes using available item history/audit trails (where applicable).
- If changes were saved but not appearing, have an admin run a project re-index.
Prevent Recurrence
- Save frequently, especially during long edits.
- Avoid relying on typing alone to keep a session active.
Additional Resources
- Cleanup & Reindex Project
- Understanding User Sessions in Jama Connect
- What User Activities Reset the Logout Timer in Jama Connect
- Success Programs
- Success Catalog
- Datasheets
- Request a Solution Offering or Training from the Success Catalog
Feedback:
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