New relationship rules do not save if you add them too quickly

Author: James Ressler

Date: 3/20/2025

Audience: Everyone

Environmental details: Jama Connect Cloud 9.20.1, Self-hosted Jama Connect KOTS 9.17.1

Summary

Occasionally, when adding new relationship rules, the new rules appear to save successfully in the UI but are not present upon reload.

Solution

Use the browser's built-in dev tools to monitor requests to update the relationship rule set and wait until each request returns "200" (success) before attempting to add the next one.

Cause

Each request sent to update a rule set contains all the rules in the rule set, including rules that have been added in the UI but whose respective requests have not processed on the server-side. This can result in requests to add rules piling up and competing to update the same resource. This is related to a known defect: SOS-DEF-8817.

Prevention

• Keep rule sets small and limited to specific projects.
• Only update relationship rules with a strong, stable internet connection.

Additional Information/Metadata

• Organization Administration
• Relationships/traceability

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