New relationship rules do not save if you add them too quickly

Published Date: March 20, 2025

Validated: Yes

Products and Versions Covered: 

• Cloud/CVC
• Self-hosted, Replicated - KOTS
• Jama Connect® version(s)

Summary

Occasionally, when adding new relationship rules, the rules appear to save successfully in the UI but are not present when the page reloads.

Resolution

Use the browser's built-in dev tools to monitor requests to update the relationship rule set and wait until each request returns "200" (success) before attempting to add the next one.

Each request sent to update a rule set contains all the rules in the rule set, including rules that have been added in the UI but whose respective requests have not been processed on the server side. This can result in requests to add rules piling up and competing to update the same resource. 

Additional Resources

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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