Service Accounts Option Not Visible in the Admin UI

Published Date: October 22, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered: 

• Jama Connect® Versions >= 9.40
  • Cloud/CVC
• Jama Connect Interchange™ version >= 1.39
  • JCI Module: 
    • MCP
• Jama Connect MCP™

IMPORTANT: Access to the REST API and the Jama Connect Cloud MCP Server is restricted to users with a Named Creator Jama Connect license, which includes access to v1, Labs, and SCIM endpoints. Users without a Named Creator license—including those with a Creator Float license—do not have access.

Summary

Customers may notice that the Service Accounts option is not visible in the Admin UI.

Resolution

The Service Accounts option is a license-dependent feature and is only available for Jama Connect instances licensed for MCP™ or Webhooks.

If the Service Accounts option is not visible:

1. Verify whether your organization has purchased Jama Connect MCP or Webhooks.
2. If your organization has purchased either feature but the Service Accounts option is still missing, please submit a support request for assistance.

Jama Software Support can help verify the licensing and feature availability for your instance.

Additional Resources 

• Jama Connect MCP™
• Jama Connect Webhooks
• Jama Connect Interchange™ 1.39 Release Notes
• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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