Unable to click on email button while in single item view

Alexander Cerrato
Alexander Cerrato
  • Updated

Author: Alexander Cerrato

Updated: September 2024

Audience: Everyone

Environmental details: Self-hosted and Cloud-hosted customers

Summary

Why can't I click the email button while in the single-item view?

Solution

Change your Windows settings and set the default app settings for Outlook MAILTO to Outlook.

1. Click on your Windows "Start" button and search for "Default".

2. Select the "Default Apps" system setting.

3. In the Settings window, search for "mail" and select the "MAILTO" option in the dropdown menu.

4. In the popup window that appears, select "Outlook" and then the "Set Default" button.

Cause

No email client is defaulted for the "mailto:" HTML operation.

Additional Information/Metadata:

  • Email button
  • Single item view
  • Send email
  • Default "MAILTO" setting
  • Windows system settings

 

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