Author: Alexander Cerrato
Updated: September 2024
Audience: Everyone
Environmental details: Self-hosted and Cloud-hosted customers
Summary
Why can't I click the email button while in the single-item view?
Solution
Change your Windows settings and set the default app settings for Outlook MAILTO to Outlook.
1. Click on your Windows "Start" button and search for "Default".
2. Select the "Default Apps" system setting.
3. In the Settings window, search for "mail" and select the "MAILTO" option in the dropdown menu.
4. In the popup window that appears, select "Outlook" and then the "Set Default" button.
Cause
No email client is defaulted for the "mailto:" HTML operation.
Additional Information/Metadata:
- Email button
- Single item view
- Send email
- Default "MAILTO" setting
- Windows system settings
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