Author: Jonathan Rivera
Date: March 14, 2024
Audience: Agents and Admins
Environmental details: Self-Hosted or Cloud
Summary:
After moving items, the move appears to be successful. However, the items either
- It still appears in the original project, not the new one.
- It shows up in the new project, but the tree set/component hierarchy is missing.
Users can search and find items - but clicking on items in the tree may not appear, and the list view may be empty. Some customers have reported seeing this error message:
Solution:
- Right-click on the set/container/folder in its current/original project (do not drag and drop to move)
- Move it into this same current/original project
- Once that move is finished, verify the items are showing up in this project.
- You can then move them into the destination project. Try doing this in smaller batch sizes of items (e.g., individual sets rather than multiple sets in a component)
Cause:
Moving many items is a performance-intensive task and can be interrupted. The move will appear to have been completed.
Prevention:
- Only move large amounts of items during periods of low usage, or when you know, no one is interacting with the items being moved.
- We recommend moving items in batches into a component created in the destination project.
- They suggested batches of 5,000 items, but the exact number will depend on the hierarchy and other factors.
Additional Information/Metadata:
- List View Empty
- Batch move
Please feel free to leave feedback in the comments below.
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