"Item Was Made Inactive By" Error When Deleting An Item

Published Date: July 10, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered: 

• Jama Connect® version(s)
  • Cloud/CVC
  • Self-hosted

Summary

This article goes over what to do when you are facing the following scenario:

• "Sorry, the specified project item was made inactive by..." when opening the item
• "Deletion not allowed. Unlock this item to delete" when trying to delete an item

Resolution

This is usually due to an indexing or outdated information issue. Running a project cleanup and reindex can help address these issues. You can find documentation below on how to perform these actions.

Additional Resources 

• Cleanup and Reindex
• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

Feedback:
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