Receiving an error that "More than one user exists with email address: ..."

Alexander Cerrato
Alexander Cerrato
  • Updated

Author: Alexander Cerrato

Date: April 25, 2024

Audience: Everyone

Environmental details: Self Hosted customers

Summary:

Receiving an error that "More than one user exists with email address: ..." when trying to log in.

Solution:
Make sure there are no repeated user accounts with the same email address.
1. log in as Root user.
2. Click on the "users" tab.

3. Make sure there are no email addresses repeated in "Email" column.

 

Cause:

Two user accounts have been created with the same email address.

Additional Information/Metadata:

  • User management
  • Authentication

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