Published Date: February 26, 2026
Audience: Everyone
Products and Versions Covered:
- Cloud/CVC
- Self-hosted, Replicated - KOTS
- Jama Connect® version(s): 9.17.x, 9.22.x, 9.28.x, likely future versions as well
Summary
This article explains how to add users from LDAP in Jama Connect and outlines common configuration requirements and troubleshooting steps if users cannot be found.
Resolution
- Navigate to Admin > Users > Add User from LDAP (note that if you don't see this button, LDAP is not properly configured).
- Now, search for the user you want to add. You can use the first name of the user, username, and email in the search.
- When you find your user, select Add and fill in the fields in the Create User dialog.
Please note that, if you didn't configure an admin user the first time you configured the LDAP authentication, you will need to add it in the Users tab of the System Administration view.
If you have any issues while searching for your users (and you are sure that they were properly added to your directory), you should make sure that your LDAP authentication in Jama is configured correctly. There are five fields that are necessary for the LDAP authentication: UserID, mail, full name, given name, and surname. You can check if the fields are correct in the Provider Advanced Configuration.
Additional Resources
- Success Programs
- Success Catalog
- Datasheets
- Request a Solution Offering or Training from the Success Catalog
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