How to Recover from Accidental Deactivation of an Admin Account

Published Date: May 4, 2026
Audience: Everyone
Products and Versions Covered:

Jama Connect® all versions
- Cloud
- Customer-Validated Cloud

Summary

If an administrator accidentally deactivates their own user in Jama Connect Cloud, or changes license assignments, they may lose access to administrative functions and be unable to manage users or licenses.

If another active administrator with the required permissions and license is available, they can restore access. If no administrator can access the necessary functions, Jama Support must be contacted to assist with restoring administrative access.

Resolution

Another active administrator is available

Accidentally deactivated account:

Go to Admin / Organization / Users.
Filter to show Inactive users.
Locate the deactivated user.
Select Activate to restore access.

Accidentally changed license assignments:

Have another active administrator with the required permissions and license access the administration settings.
Review the affected users' license assignments.
Restore the appropriate license assignments.

No active administrator is available

If no administrator can log in or access the necessary administrative functions, contact Jama Support and provide:

Your Jama Connect Cloud instance URL.
The affected administrator's name and email address.
A brief description of the issue, including whether the administrator was deactivated or license assignments were accidentally changed.

Additional Resources

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