How to Recover from Accidental Deactivation of an Admin Account

Published Date: May 4, 2026
Audience: Everyone
Products and Versions Covered: 

• Jama Connect® all versions
  • Cloud/CVC

Summary

If an administrator accidentally deactivates their own user in Jama Connect Cloud, they immediately lose access and can’t manage users. If another active admin exists, that admin can reactivate the account. If no active admin remains, Jama Support must restore admin access.

Resolution

Another active admin is available

• Go to Admin / Organization / Users
• Filter to show Inactive users 
• Locate the deactivated user
• Reactivate / Activate the user

If no active administrator is available to log in and reactivate the user, contact Jama Support and provide:

• Your Jama Cloud instance URL
• The affected user’s name and email

Additional Resources 

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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