User Already Exists with This Username

Sravya Bandari
Sravya Bandari
  • Updated

Published Date: April 10, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered: 

  • Jama Connect® version(s)
  • Cloud/CVC
  • Self-hosted

Summary

When SSO is enabled, Jama Connect® matches users based on email address, which must be unique. If multiple user accounts (active and/or inactive) share the same email address, users may be unable to authenticate and may see errors indicating the user already exists. Duplicate accounts can occur when a user is provisioned more than once.

 

Resolution

  • As an Organization Admin, review the user list and identify any accounts (active or inactive) that share the same email address.

  • Ensure each user account has a unique email address:

    • If duplicate accounts exist, anonymize the email address on the duplicate account(s) so they no longer match the user’s real email address.

  • After the duplicate email conflict is removed, have the user attempt to log in again via SSO.

Additional Resources 

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