Published Date: April 9, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered:
- Jama Connect®
- Cloud/CVC
- Self-hosted
Summary
You have individuals outside your organization (e.g., vendors or consultants) who need access to Jama Connect® to perform work. This article describes how Jama Connect® admins can safely grant access to limited data.
Resolution
Create Account
Any user of Jama Connect® must have a user account in Jama. Setting up a user account for a 3rd party user depends on how Jama is configured:
| Scenario | Jama Configuration Scenario | 3rd Party Access to Jama |
|---|---|---|
1 |
Jama is setup using its own built-in authentication and is hosted in the Cloud | Users can be added just like internal users with no special considerations |
2 |
Jama is setup using its own built-in authentication and is self-hosted on-premises | Users need to have VPN access to your organization, but the user account can be added just like internal users |
3 |
Jama is setup using SAML-based single-sign-on and Jama is hosted in the Cloud. | Users need to be a member of your organization’s Identify Provider before an account can be created in Jama |
4 |
Jama is setup using SAML-based single-sign-on and Jama is hosted on-premises | Users need to be a member of your organization’s Identify Provider before an account can be created in Jama an will need VPN access to connect to Jama |
Assign License
The license assigned depends on the access level needed:
| License Type | Access Needed |
|---|---|
| Reviewer | Only views and comments on Reviews where they were invited |
| Stakeholder | Need to view project content, but only to read and comment. Access may be limited to just small sections of a project |
| Test Runner | Read access to projects and can execute test cases and log defects |
| Creator | Need to view and create new or edit existing content. Access may be limited to just small sections of a project |
Setup Permissions
Step 1: In Admin > Permissions, add the user (or user group) to have read-only permissions on the project to grant access
Step 2: Remove permissions from any Component or Set within the project tree where they should not have access.
3rd Party View (data limited based on permissions)
Additional Resources
- Managing Users and Groups (Help Guide)
- @mentioning non-Jama users in a comment
- Success Programs
- Success Catalog
- Datasheets
- Request a Solution Offering or Training from the Success Catalog
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