What Happens When You @Mention a Non-User in Jama Connect®?

Published Date: April 15, 2025
Validated: Yes
Audience: Everyone
Products and Versions Covered:

Jama Connect® version(s)
- Cloud/CVC
- Self-hosted

Summary

This article explains what happens when a user is @mentioned in Jama Connect® using an email address that is not associated with an existing user account.

When this occurs, Jama Connect automatically provisions a temporary user account with limited access. This allows the mentioned person to view the item and engage minimally for a short period before access expires.

Solution

Understand Temporary User Provisioning

When a non-user is @mentioned using their email address, Jama Connect automatically creates a temporary user account. This account is assigned a temporary license that grants limited access.

Temporary License Behavior

The temporary license allows the user to view the item in which they were mentioned and interact in a limited capacity. This access is valid for 30 days.

Access Expiration

After 30 days, the temporary license is automatically deactivated unless action is taken by an administrator.

Assign a Permanent License

If continued access is required, an administrator can update the user’s license type. This may include assigning a stakeholder license or another appropriate license based on the user’s needs.

By understanding how temporary access works, administrators can ensure that external collaborators maintain appropriate access without interruptions.

Additional Resources

Feedback:
We welcome your input! Please sign in to leave any comments, suggestions, or ideas for improvement below.

Related to