Author: Sravya Bandari
Date: Nov 4, 2025
Audience: Everyone
Environmental details:
- Cloud/CVC
- Self-hosted, Replicated - KOTS
Summary
This article provides guidance on resolving the 'Jama Introductory License expiry warning' message. It outlines the steps to verify user license types and ensure proper licensing for continued access.
Solution
Log in to Jama as an admin.
Go to Admin > Users.
Find the user with the expiry warning.
- If the user has a 30-day trial license, update it to the appropriate license type.
Cause
This warning typically appears when a user is assigned a temporary, trial, or introductory license that is nearing expiration. It is usually a user-specific licensing issue, not a system-wide license expiration.
Prevention
- Regularly review user licenses to ensure all users have the correct license type.
- Monitor license expiration dates and update licenses proactively to prevent access interruptions.
Additional Information/Metadata
License types and permissions
Feedback:
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