Root Account Access When SSO-Only Authentication Is Enabled

Published Date: March 30, 2026 
Audience: Everyone
Products and Versions Covered: 

• Jama Connect® version(s)
• Cloud/CVC
• Self-hosted

Summary

When SSO is enabled, all users are required to authenticate through your identity provider. However, the root account is exempt from this and can still log in directly using application credentials.

Resolution

Once SSO-only is enabled, Jama Connect redirects all users to the identity provider's login page. The Jama Connect login page is only accessible for system administrators if they log in as the root user with this URL:

https://baseurl/casper/login.req

Additional Resources 

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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