DRAFT: Jama Connect Interchange Error: "Failed to fetch Jama Item Type Data"

Kellen Fields
Kellen Fields
  • Updated

Published Date: November 26, 2025
Validated: Yes/No
Audience: Everyone
Products and Versions Covered:

  • Jama Connect® version(s) 9.29+
  • Cloud/CVC
  • Self-hosted
  • Jama Connect Interchange™ 

Summary

Users may encounter server errors such as:

  • “Location not found.”
  • “Server Error”
  • “Failed to retrieve Jama baselines.”

These errors occur when attempting to load conversations in JCI and indicate issues with API access due to licensing requirements.

Cause

The primary cause is a change in licensing requirements for accessing the REST API starting with Jama Connect version 9.29. Users must have a Named Creator License to access the API. This includes JCI service accounts. Users without the appropriate license will encounter errors when retrieving Jama Connect items via Jama Connect Interchange.

Resolution

  1. Verify that the affected user has a Named Creator License.
  2. Assign or update licenses for any users who require API access.
  3. Confirm that JCI service accounts also have the appropriate license to ensure uninterrupted API functionality.

Prevention

  • Ensure all users requiring API access are assigned a Named Creator License.
  • Regularly review licensing requirements with every software update to prevent similar issues.

IMPORTANT: Access to the REST API is limited to users with a Named Creator Jama Connect license, including access to v1, labs, and SCIM endpoints. Users without a Named Creator Jama Connect license, including those with a Creator Float License, do not have access.

Additional Resources

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