How-to Configure OAuth Credentials for Jama Connector

Published Date: April 8, 2025
Validated: Yes
Audience: Everyone
Products and Versions Covered:

• Jama Connect®
• Jama Connect Interchange™

Summary

This article explains how to configure OAuth credentials for the Jama Connector in Jama Connect Interchange™ (JCI). Using OAuth instead of Basic Authentication (Username + Password) ensures connector uptime, prevents accidental lockouts caused by credential updates, and avoids authentication failures that could disrupt integrations. By following these steps, admins will maintain a reliable connection between Jama Connect and JCI.

Resolution

Step 1: Generate OAuth Credentials in Jama Connect

1. Log in to Jama Connect as the JCI user.
2. Navigate to the user profile.
3. Select Set API Credentials.
4. Enter a descriptive name for the new credentials.
5. Click Create API Credentials.
6. Copy both the Client ID and Client Secret.
   • Important: The Client Secret is displayed only once. Securely store it immediately.

Step 2: Configure OAuth in Jama Connect Interchange

1. Log in to Jama Connect Interchange with an admin account.
2. Navigate to the Connector tab and click Add Connector.
3. In the Add Connector screen:
   • Select Jama Connect as the integration.
   • Set Authentication Type to OAuth.
   • Enter the Client ID and Client Secret generated in Step 1.
4. Click Save to complete the configuration.

Best Practices

• Always store the Client Secret securely; it cannot be retrieved once created.
• Use descriptive names for credentials to easily identify them.
• Test the connector immediately to confirm authentication and connectivity.
• Monitor connector logs for any authentication errors.

Additional Resources

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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