Published Date: December 5, 2025
Validated: Yes
Audience: Everyone
Products and Versions Covered:
- Jama Connect Interchange™ All Version(s)
- Self-hosted
- JCI Module: ReqIF, Excel Functions, Jira Cloud, Jira Data Center
Summary
During the installation of Jama Connect Interchange, you are unable to add or run integrations, and in the logging of the jci-exe-svc container, you see this messaging despite the license being active. You can gather the logging for this container with the steps described: HERE
| INFO | e.ExecutionService | License has expired. Expiration date is Thu Jan 01 00:00:00 GMT 1970. Exiting.Resolution
We suggest downloading the license from your email, using scp to copy the file to the JCI instance, and then transferring it to the containers instead of creating a new file on the machine anding. If possible, avoid opening the file or copying its contents into another file, as this coul copying the strd cause license issues. You will need to rename the file connect_license.tx
Once this is done, you may notice that one or both of the containers, jci-config-svc or jci-exe-svc, might restart. You can confirm this with the
watch docker pscommand to view the containers and check if they are stable via the 'Status' column.
If the containers are restarting, you can try to re-copy the license to the containers with an additional flag:
docker cp -aThe -a will preserve the file attributes from the host machine, such as:
sudo docker cp -a connect_license.txt config-svc-interchange:/static-files/
sudo docker cp -a connect_license.txt exe-svc-interchange:/static-files/ Additional Resources
- Success Programs
- Success Catalog
- Datasheets
- Request a Solution Offering or Training from the Success Catalog
- Apply Jama Connect license to Jama Connect Interchange (self-hosted)
- Jama Connect Interchange: Create Log Files for Support
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