Jama Connect Interchange: Create Log Files for Support

Author: Kellen F.

Date:  11/5/2024

Audience:  Everyone 

Environmental details: Jama Connect Interchange

Summary

Jama Support may request files from Jama Connect Interchange to aid in the troubleshooting process. These must be gathered on the JCI application server while the application is up.

Solution

On the application server, run the following commands to copy the logs to the host machine:

sudo docker cp exe-svc-interchange:/services/execution-svc/logs/exe-svc.log .

sudo docker cp config-svc-interchange:/services/config-svc/logs/config-svc.log .

Jama Support may also require the application.properties file. This can be gathered with the following command:

sudo docker cp config-svc-interchange:/static-files/application.properties .

These commands will copy the log files to the current directory. You may then move these logs off of the application server and upload to Jama Support.