Diagram/Graph Editor - Duplicate ID Error

Author: Jonathan Rivera

Date: October 17, 2023

Audience: Everyone

Environmental details: Cloud-hosted customers

Problem/Summary:

When opening the diagram/graph editor for an existing diagram, the customer sees a "Duplicate ID" error. The diagram appears empty in the visual editor and XML editor.

Solution: It is necessary to submit a support request so that our engineers can perform steps in the database. We are currently working together to identify the cause of this issue.