A clear subject line will help the support team understand the issue. Based on the title, you'll also see suggested articles.
Let us know the current version of your Cloud setup.
This is particularly useful if you have multiple instances.
Date and Time of incident (include timezone)
Let us know if the issue affects a live environment.
Please confirm if we can access your Jama Connect® instance.
Please provide the issue's business impact. This will help us prioritize your request based on urgency.
How many users are impacted?
Let us know which browsers the issue occurs in.
Provide detailed steps to reproduce the issue. Attach relevant visuals and logs for clarification.