To ensure that we can assist you promptly and effectively, we kindly request that you provide a brief and descriptive subject line when submitting your support inquiry.
Are you requesting assistance with a production instance?
Can we investigate this situation by logging in to your Jama Connect® instance if needed?
Please list the other browsers you've experienced this on
In order to diagnose many issues, it's very helpful to have a screenshot of what you're experiencing.
Cloud-hosted Version of Jama Connect
Please provide the URL for the instance for which you are requesting support.
Please let us know the business impact of your request. Here are some examples: you have a non-urgent question, you have an issue slowing you/your team down, a major feature stopped working, your Production instance is down
Indicate date(s) and time(s) of incident. Don't forget the timezone.
Please provide the # of impacted users
Please provide steps to reproduce, recent environment changes, tasks performed, and troubleshooting steps.