A clear subject line will help the support team understand the issue. Based on the title, you'll also see suggested articles.
Provide detailed steps to reproduce the issue. Attach relevant visuals and logs for clarification.
How many users are impacted?
CVC versions depend on release timing and dev/prod updates.
This is particularly useful if you have multiple instances.
Date and Time of incident (include timezone)
Select Full Production Outage only if Jama Connect is completely unavailable for all users. This selection triggers our emergency response process. If you are experiencing login or authentication issues, please select Production Issue instead. Phone support for confirmed outages: EU: +31 800 2300616 US: +1 800 236-3669
This allows us to investigate the reported issue.
Please provide the issue's business impact. This will help us prioritize your request based on urgency.
Let us know which browsers the issue occurs in.