Microsoft Word Import Hangs During Parsing

Kellen Fields
Kellen Fields
  • Updated

Published Date: April 9, 2026
Validated: No
Audience: Everyone
Products and Versions Covered: 

  • Jama Connect® 
    • Cloud/CVC

Summary

When importing, a Microsoft Word (.docx) 'hangs' during the parsing stage (for example, after clicking Next on the mapping options screen), resulting in a blank/unresponsive screen with no visible error. The same Word document and import settings work when importing into other item types, but consistently failed when importing into a specific custom item type/set. 

Resolution

This issue was resolved by deleting the impacted sets, running Project Cleanup and Project Reindex, recreating the set(s), and re-running the import.

Delete the impacted set(s) from the Explorer Tree

  • Delete the set for the problematic item type 

Run Project Cleanup and Reindex

  • In the project Admin area, run Cleanup for the project.

Reference: Cleanup / Reindex Project

Recreate the set

  • Create a brand-new set using the intended item type.

Re-run the Word import

  • Import the same .docx again using the desired options (including options like IMPORTSECTION and table parsing, if applicable).

     

Additional Resources 

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