Published Date: March 31, 2026
Audience: Everyone
Products and Versions Covered:
- Jama Connect® version(s) 9.33
- Cloud/CVC
- Self-hosted
- Excel Export
Summary
This article explains what to do when the available Excel exports do not include all the information from Rich Text fields,such as tables, images, and formatted text.
Resolution
This is a known limitation of Excel. By default, Excel won't display Rich Text; it only shows HTML tags. There are also issues with associating images with specific cells in Excel.
You will need a custom Velocity report to extract the Rich Text. You can try the available community reports on our GitHub Community report page (linked in the Resources section).
Additional Resources
- GitHub Community Reports page
- How to Get Support for Custom Velocity Reports
- Success Programs
- Success Catalog
- Datasheets
- Request a Solution Offering or Training from the Success Catalog
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