Line Breaks Not Preserved When Importing Documents

Published Date: March 18, 2026

Validated: Yes

Products and Versions Covered: 

• Jama Connect®

Summary

When importing a document, expected line breaks may not appear in the final output. This results in formatting issues, where content appears as a continuous block of text rather than being properly separated.

This issue concerns how certain HTML tags in the template file are interpreted during import. Specifically, the tag <p class=MsoNormal>&nbsp;</p> does not consistently produce a visible line break.

Resolution

To resolve this issue, update the template file by replacing the problematic HTML tag with a proper line break tag:

1. Replace  <p class=MsoNormal>&nbsp;</p>

2. With  <br></br>

This change ensures that line breaks are correctly recognized and rendered.

Additional Resources

• Importing content into Jama Connect
• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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