Bulk changing User's Email Addresses

Author: Kellen Fields
Date: September 5, 2025
Audience: Everyone
Environment: Jama Connect Cloud and Self-Hosted, Replicated - KOTS (all versions)

Summary

There are two primary methods to bulk update user email addresses in Jama Connect: the User Import Plugin and the REST API.

1. Using the User Import Plugin:

• Export a list of active and inactive users from the Admin section under the Users tab.

• Prepare a CSV file according to the User Import Plugin documentation.

• Configure and run the plugin to batch update user email addresses.

• Recommended: Test the process with a small set of users on a test instance before applying it to all users.CSV Import

2. Using the REST API:

• GET /users/ to retrieve all user IDs from the instance.

• PUT /users/{userId} to update the email field, for example:

{
  "email": "newemail@domain.com"
}

Cause

Organizations may need to bulk update email addresses when:

• Changing their email domain (e.g., during a company rebrand)

• Updating email address formats for consistency

References

For further assistance, refer to the User Import Plugin documentation and the REST API user endpoint documentation. Links to these resources are provided in the solution section.

• User Import/Update Plugin
• REST API Users Endpoint