How to Capture Cookies, Cache, and Local Storage in Safari (macOS)

Benjamin Lutz
Benjamin Lutz
  • Updated

Published Date: July 1, 2025
Validated: Yes
Audience: Everyone
Products and Versions Covered: 

  • Jama Connect® version(s): All
    • Cloud/CVC
    • Self-hosted

Summary

This article explains how to collect browser storage data from Safari using Web Inspector. Support may request this information when investigating issues in Jama Connect®, as cookies, local storage, and session storage can help identify authentication, session management, or client-side application problems. Follow the steps below to enable Safari's developer tools, capture the relevant storage data, and provide it to Support for analysis.

These instructions apply to Safari Version 18.5 - current (26.5).

Resolution

1.  Enable the Developer Menu

  1. Open Safari.
  2. In the top-left menu bar, click Safari > Settings.
  3. Go to the Advanced tab.
  4. Check the box: “Show features for web developers.”

You’ll now see a Develop menu appear in the top bar.

2. Open Web Inspector

  1. Go to your Jama Connect® instance and reproduce the error.

  2. Right-click anywhere on the page and select Inspect Element (or press Option + Command + I). This opens the Web Inspector.

3. Collect Local Storage, Session Storage, and Cookies

  1. In the Web Inspector, click on the “Storage” tab.

  2. In the left sidebar, notice these entries associated with your Jama Connect site (e.g., https://your.jamasoftware.com):

    - Cookies

    - Local Storage

    - Session Storage

  3. For each one:

       - Click on the entry.

       - You’ll see a table of stored values on the right.

       - Unfortunately, Safari doesn't provide a way to download these tables, so manually copy the contents of each table (Command + ↓ to highlight multiple rows, and then Command + c).  

       - Paste the contents of each table into a text or CSV file.

4. Send the Files

Please send us:

  • A .txt or .csv file with:

      - Cookies

       - LocalStorage

       - SessionStorage

  • Screenshots of these tables is an okay alternative.

Additional Resources

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