How to generate a HAR File

Luis Prudoth
Luis Prudoth
  • Updated

Author: Luis Prudoth

Date: December 29, 2023

Audience: Everyone

Summary: 

This is a record of information gathered on your browser's console, providing us with more details about what is happening in the network. These logs are really important for our next-level team, Technical Support Engineers for better visibility tracking/investigation.

Solution:

 Note: Do not generate this file during your login into Jama, as this will record your password and you will need to delete it manually with a text editor once it has been created and before sending it to Tech Support. We recommend performing this when you are already logged in the system.

 

  Chrome Browser:

1. Log into your Jama environment in Chrome.

2. Press the F12 key on your keyboard, and the browser's console will appear on the right or click the dotted button at the top right of your browser next to the Profile icon, then click More Tools > Developer tools. This will automatically active the Recording Network Log.

3. Navigate to the problem area or replicate the issue.

4. Once you have reproduce the issue, stop the Recording Network Log by clicking the red squared-circle in the Developer tool.

5. Click the Export HAR button (with an arrow pointing down) and then save it.

 

  Firefox Browser:

1. Log into your Jama environment in Firefox.

2. Press the key F12 key from your keyboard and the browser's console will appear below the Jama website or click the three-dotted button ​at the right corner of the browser, then More Tools, and finally, Web Developer Tools.

3. Click the Network option located at the top of the Web Developer Tools (between Debugger and Style Editor). This will automatically active the Recording Network Log.

4.Navigate to the problem area or replicate the issue.

5. Once you have reproduce the issue, pause/stop the Recording Network Log by clicking the Pause icon (two vertical lines) located above the column called "Type" in the console.

6. Finally click the gear icon ​ located at the right corner and select Save All As HAR and save it.

 

  Edge Browser:

1. Log into your Jama environment in Edge.

2. Press the key F12 to pop a small screen; click the Open Dev Tools button or click the three-dotted button ​at the right corner of the browser, then More Tools, and finally, Developer Tools. This will automatically active the Recording Network Log.

3.Navigate to the problem area or replicate the issue.

4. Once you have reproduce the issue, stop the Recording Network Log by clicking the red squared-circle in the Developer tool.

5. Click the Export HAR button (with an arrow pointing down) and then save it.

 

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