Search

Can a User Have Multiple Usernames in Jama Connect?

Amanda Jennewein
Amanda Jennewein
  • Updated

Author: Amanda Jennewein

Date: June 26, 2026

Audience: Everyone

Environmental details: Jama Connect® users

Summary

In Jama Connect, each user is identified by a unique username, and a single user cannot have multiple usernames within the same instance. This is important for:

  • Maintaining data integrity
  • Accurate audit trails
  • Ensuring compliance with licensing models

What's Supported

One Username per User Account

Changing a Username: Administrators can edit an existing user’s username in the Admin Console; however, this action replaces the old one, and users cannot retain multiple usernames.

Multiple Roles and Permissions: A single username can have different roles across numerous projects or varying levels of access, depending on how the user is assigned.

Reactivating Deactivated Users: Admins can reactivate a previously deactivated user using the same username.

But Users Can Be Re-Created or Renamed

There are a few related scenarios to be aware of:

Scenario Explanation
Username Changed An Admin can change the username of an existing account, but this replaces the old name—it doesn’t allow two.
Duplicate Accounts If someone is provisioned twice (e.g., once via LDAP/SSO and again manually), Jama may treat these as separate users with distinct usernames and histories.
Multiple Roles or Project Access A single username can be assigned different roles across projects or multiple licenses (e.g., creator in one project, reviewer in another), but the username remains the same.

Not Supported

  • One person having multiple active usernames linked to the same email address within a single Jama instance
  • Switching between usernames for one user within a single session
  • Aliases or secondary logins under the same profile

Recommended Admin Actions

  • Audit the user list regularly to remove or deactivate duplicates
  • Use LDAP or SAML-based SSO for consistent, centralized user management
  • When renaming or retiring users, document changes to maintain clear traceability

References

 

Please feel free to leave feedback in the comments below.

 

Related to

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.