Author: James Ressler
Date: May 15, 2025
Audience: Everyone
Environmental details: Jama Connect KOTS
Summary
When trying to delete a user group, you may see the error:
This item can't be deleted. Project "<PROJECT-NAME>" has been removed.
You may also see an exception in the call to /dwr/call/plaincall/userSvc.deleteRole.dwr
when viewing network traffic:
com.jamasoftware.contour.api.exception.ProjectInactiveException
Solution
Unarchive the project and then delete it. The permanent project deletion job will run overnight and should automatically remove the associated user groups.
Cause
The project was archived instead of deleted.
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