Context Sensitive Reports aren't Appearing in Some Projects

Published Date: September 25, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered: 

• Jama Connect® version(s) - v9.40.0
  • Cloud/CVC

Summary

9.40.0 introduced an edge case where certain report-related requests aren't deserialized by the application correctly. Under certain conditions, when navigating to 'Export -> View all export options', the list of available reports may not appear or show a 'blank' list. Typically, this type of issue will present in some projects but not all projects.

Resolution

The underlying behavior is being tracked in SOS-DEF-9920 and is expected to be resolved in a future Jama Connect® release. In the meantime, we have the following available workarounds.

Workarounds

Only one of the following changes is required to restore functionality.

(1) In the affected project, navigate to Project Admin -> Details and remove the user configured in the 'Sponsor' field.
(2) For any context-sensitive reports scoped to the affected project, change the report scope from 'Project' to 'Organization' 

(3) For any context-sensitive reports scoped to the affected project,  disable the setting: 'Visible to Users'

Note: Please contact Jama Support if you need assistance identifying affected projects or reports.

Additional Resources 

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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