Integrations

Published Date: August 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered:

Onboarding Jama Connect®

Summary

Plan integrations between Jama Connect® and other systems by defining where data should be authored, updated, and synchronized. A well-designed integration connects systems without unnecessarily duplicating data or functionality across multiple tools.

Where applicable, use recommended Jama Software® integration patterns to guide your integration design.

Resolution

Integrations should support the flow of information across your engineering ecosystem while maintaining clear ownership of data. Before configuring an integration, identify what information needs to move between systems, why it needs to move, and which system should serve as the source for that information.

Identify Your Integration Needs

Review the systems and integrations identified during your process analysis and determine which connections are needed to support your deployment.

For each potential integration, consider:

What information needs to be shared between systems.
Why the information needs to be available in both systems.
Which users or processes depend on the integration.
How the integration supports your desired process and deployment goals.

Focus on integrations that provide a clear process or business benefit.

Define Data Ownership

Determine which system is responsible for authoring and maintaining each type of information.

For the data being integrated, identify:

Where items should be created.
Where items should be updated.
Which system is the source of truth.
What information needs to synchronize between systems.
Whether synchronization needs to be one-way or bidirectional.

Clear ownership helps prevent conflicting updates and duplicate information across systems.

Define the Points of Data Synchronization

Establish the appropriate points where information should synchronize between Jama Connect and other systems.

Avoid recreating one system within another. Instead, synchronize the information necessary to support the process while providing users with an easy way to connect and navigate between related information across systems.

This approach can help reduce duplication while allowing each system to serve its intended purpose.

Review Recommended Integration Patterns

When available, review the integration patterns recommended by Jama Software.

Use these patterns as a starting point when determining:

Which information should be synchronized.
Where information should be authored and maintained.
How systems should interact.
How the integration can support traceability and navigation across tools.

Compare the recommended pattern with your organization's process and integration needs before introducing variations.

Document Your Integration Design

Document the agreed-upon integration approach before implementation.

Include:

Systems being integrated.
Purpose of the integration.
Data being synchronized.
Source of truth for each type of data.
Direction of synchronization.
Ownership of authoring and updates.
Any deviations from the recommended integration pattern and the reason for them.

Documenting these decisions helps maintain a shared understanding of how the integration should operate and provides context for future changes.

What to Do Next

Review the proposed integration design with the appropriate process owners, system administrators, and stakeholders.

Confirm data ownership, synchronization points, and the integration approach before implementation. Where applicable, use Jama Software recommended integration patterns as the foundation for configuring and validating the integration.

Additional Resources

Feedback:
We welcome your input! Please sign in to leave any comments, suggestions, or ideas for improvement below.

Related to