Train the Jama Connect® Administrator

Published Date: August 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered:

Onboarding Jama Connect®

Summary

Prepare your Jama Connect® Administrator to configure and support Jama Connect by developing both product administration skills and an understanding of your organization's business objectives and processes. Training more than one administrator also helps provide continuity and backup support.

Resolution

Your Jama Connect Administrator plays an important role in translating your organization's process and business needs into an effective Jama Connect configuration. Administrator training should therefore include both Jama Connect administration skills and exposure to the processes the solution will support.

Identify Your Administrators

Identify the individuals who will be responsible for administering Jama Connect.

Whenever possible, train more than one person in Jama Connect administration. Having a backup administrator helps maintain continuity when the primary administrator is unavailable and reduces reliance on a single individual.

Consider which team members need the skills to:

Configure and maintain Jama Connect.
Support ongoing administration needs.
Understand configuration decisions.
Provide backup administrative support.

Involve Administrators in Process Analysis

Include your Jama Connect Administrator in the process analysis activities completed during onboarding.

Participation in process analysis gives the administrator context about:

Business objectives and desired outcomes.
Current and desired processes.
Content and artifacts that Jama Connect will support.
Identified process gaps.
Configuration requirements and the reasons behind them.

This context is important because there may be more than one way to configure Jama Connect to support a particular process or use case.

Build Administration Skills

Provide your administrators with the training and resources needed to understand how Jama Connect can be configured and maintained.

As administrators develop their product knowledge, their understanding of your organization's business processes will help them evaluate configuration options and select approaches that best support your needs.

Combining administration skills with process knowledge also helps administrators make informed decisions as your organization's use of Jama Connect evolves.

What to Do Next

Confirm that your primary and backup administrators have access to the appropriate training and are involved in the relevant onboarding and process analysis activities.

As you move into configuration, provide administrators with the process analysis outputs, deployment goals, and documented configuration needs so they can apply their training to your organization's Jama Connect environment.

Additional Resources

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