Go – Jama Software® Support Center

Published Date: August 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered:

Onboarding Jama Connect®

Summary

Launch Jama Connect® by training your users, providing access to the system, and establishing the processes needed to support Jama Connect after go-live.

The Go phase builds on the planning and configuration completed during the Ready and Set phases. During this phase, your team transitions from preparing Jama Connect to actively using it within your organization's engineering processes.

Establishing clear processes for user support, onboarding new users, and managing configuration changes helps your organization maintain Jama Connect and support continued adoption after the initial launch.

Note: Supporting materials are available in the Attachments section at the bottom of this page. Links to related guidance, services, training, and other resources are available under Additional Resources.

Resolution

Complete the Go Phase Checklist

Before moving to the Check phase, confirm that:

Team members have completed the appropriate training.
Users have access to Jama Connect.
Teams are actively using Jama Connect as part of their defined processes.
Users know where to find help and support.
Processes are established for onboarding new users and teams.
Processes are established for requesting and managing configuration changes.
Responsibilities for the ongoing administration and support of Jama Connect are defined.

Conduct Training

Objective: Prepare your team to use Jama Connect effectively and begin gaining value from the platform.

Actions:

Conduct training in accordance with the training plan developed during onboarding.
Provide role-specific guidance based on how users will work in Jama Connect.
Provide users with the information they need to access Jama Connect.
Confirm that users can sign in and access the appropriate projects and content.
Communicate where users can find Jama Connect resources and assistance.
Explain your organization's process for requesting help.
Establish and communicate long-term training and support resources for users.

Training should focus on the activities users need to perform as part of your organization's defined processes. Consider providing additional guidance for administrators, power users, or other roles with specialized responsibilities.

Operationalize Jama Connect® within the Organization

Objective: Establish the processes and responsibilities for managing, maintaining, and supporting Jama Connect after go-live.

Align the ongoing management of Jama Connect with your organization's existing policies and processes for application support, maintenance, access, and change management.

Ensure teams understand how to request help, onboard new users and teams, and request changes to Jama Connect.

Actions:

Work with applicable teams, such as IT, to incorporate Jama Connect into existing operational processes.
Define ownership and responsibilities for ongoing Jama Connect administration.
Establish a process for adding, changing, and removing users.
Establish a repeatable process for onboarding new users and teams.
Define how users request Jama Connect assistance.
Define how configuration changes are requested, reviewed, approved, implemented, and communicated.
Establish a process for evaluating requests that may affect multiple projects or teams.
Document key administrative and support procedures.
Communicate these processes to Jama Connect users and stakeholders.

Additional Resources

Training and Support

Success Offerings

Jama Software® offers additional services to support training and go-live.*

*Requires Success Program credits.

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