Updating Connectors Best Practices

Published Date: April 10, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered: 

• Jama Connect Interchange™
• JCI Module: Excel Functions, Jira Cloud, and Jira Data Center

Summary

It may be necessary to update the connector information for connectors with an existing integration. Updating the connector while the integrations are going can result in issues.

Resolution

When updating a connector, it is recommended to first turn off all integrations that utilize the connector. Then update the connector information and re-enable the integrations afterwards. Once the integration is back on, it is recommended to complete a full sync for the integration.

Additional Resources 

• JCI User Guide
• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

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