How to View and Update the Hostname

Published Date: November 7, 2024

Validated: Yes

Audience: Everyone

Products and Versions Covered:

Jama Connect Interchange™ version(s)
Self-hosted
JCI Module: All

Summary

This article explains how to view and update the externally accessible hostname for a self-hosted Jama Connect Interchange™ (JCI) instance. Updating or reviewing the hostname may be necessary to troubleshoot connection issues, configure integrations, or ensure proper user access. By following this guidance, users will understand where to find the current hostname and how to safely update it on the JCI Application Server.

Resolution

Viewing the Current Hostname

Access the JCI Application Server.
Open the application.properties file.
Locate the current hostname under the property:
```
jci.host-url =
```
This value shows the externally accessible URL currently configured.

Updating the Hostname

To make the web service externally accessible (if it is currently incorrect), run the following command on the JCI Application Server:

sudo docker exec -i config-svc-interchange sh -c "../update_host_url.sh 'https://<HOSTNAME>.com/'"

Replace <HOSTNAME> with the fully qualified domain name (FQDN) that matches the URL you use to access the instance.
Ensure the <HOSTNAME> matches the URL listed in the jci.host-url property in application.properties.

Verification

Confirm that the updated hostname is working by accessing the JCI web interface using the new URL.
Check DNS records and firewall settings to ensure proper external access.

Additional Resources

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