Screen Freeze When Filtering Through Projects by Using the Name Search

Published Date: December 18, 2025
Audience: Everyone
Products and Versions Covered:  

• Cloud (v9.30.x)

Summary 

This article aims to clarify what can be done when facing a freeze in Jama Connect® while using the project search feature. Whenever searching for a project using the name, the screen can be stuck with a "Filtering..." message, possibly needing to refresh the browser to stop this issue.

There may be active extensions or caches that can cause the project search to become stuck during project filtering.

Resolution 

• Try different browsers and incognito tabs

• Clear the browser cache

• Deactivate the browser extensions

Additional Resources 

• Success Programs
• Success Catalog
• Datasheets
• Request a Solution Offering or Training from the Success Catalog

Feedback:
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