User logged out unexpectedly - "Got an invalid reply from server that may be due to expired session. "

Jonathan Rivera
Jonathan Rivera
  • Updated

Author: Jonathan Rivera

Date: December 22, 2023

Audience: Everyone

Environmental details: Cloud

Summary:

When running test executions and during other similar work, users are seemingly getting logged out randomly due to an expired session.

The error pop-up says:
"Got an invalid reply from server that may be due to expired session. You will be logged out."

Screenshot 2023-12-22 at 4.14.00 PM.png

 

Solution:

Do not clear the browser cache and/or cookies.
This behavior can be easily replicated with the following steps, though this is not specific to test runs.

  1. Start a test run
  2. Do some normal work in the Execute Test window
  3. Clear browser cache (can be any browser window)
  4. Continue to work - Notice, that it will still appear that you are still logged in.
  5. Try to save, or click to any other page in the main Connect window.
  6. You will then see this message and be logged out:

Screenshot 2023-12-22 at 1.50.33 PM.png

Cause:

This will happen if you clear the browser cache and/or cookies while using Connect. This will end the session, resulting in a loss of work.

When this happens, it is not immediately apparent in the Execute Test window that you have been logged out. It will appear that you are continuing to work normally in this window until you hit Save or click into a different window in Connect.

 

Prevention:

Do not clear the browser cache while using Connect.

 

Related Articles, Work orders, Zendesk tickets, Defects, etc.:

 

Additional Information/Metadata:

  • Logout
  • Unresponsive
  • Content disappearing

Feedback: Please leave feedback in the comments below.

 

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