Published Date: September 4, 2026
Validated: Yes
Audience: Everyone
Products and Versions Covered:
- Jama Connect®
- Cloud/CVC
- Self-hosted, Replicated - KOTS
IMPORTANT: Access to the REST API and the Jama Connect Cloud MCP Server is restricted to users with a Named Creator Jama Connect license, which includes access to v1, Labs, and SCIM endpoints. Users without a Named Creator license—including those with a Creator Float license—do not have access.
Summary
This article explains how to troubleshoot and resolve a CSRF error when accessing the API documentation website.
Resolution
If you encounter an error when accessing the API documentation, please confirm that you have a Named Creator license and access to the REST API. Then, log out, clear your browser history, cookies, and cache, log back in, and try again.
If the issue persists, please open a support ticket, and our team will be happy to assist you.
Additional Resources
- CSRF Token in Request Does Not Match Value in Session Cache
- Success Programs
- Success Catalog
- Datasheets
- Request a Solution Offering or Training from the Success Catalog
Feedback:
We welcome your input! Please sign in to leave any comments, suggestions, or ideas for improvement below.
Comments
0 comments
Please sign in to leave a comment.